Terms

Terms of Service

Welcome to RenLeeArt. By placing an order for original prints or custom art commissions through this website, you agree to the following terms and conditions:

1. General & Business Details

Artist: Ren Lee (RenLeeArt)

Contact Email: RenLeeArtStudio@gmail.com

2. Custom Commissions Process

Deposits: Custom commissions require a deposit prior to work commencing. Deposits are non-refundable once the drawing process has begun to cover time, materials, and reserved booking slots.

Payment: Remaining balances must be paid in full upon approval of the final artwork preview and prior to shipping.

Client Reference Photos: You must have the legal right or permission to use any reference photographs you provide for custom portraits. RenLeeArt is not responsible for copyright violations regarding client-supplied photographs.

3. Intellectual Property & Copyright

Artist Ownership: The purchase of physical artwork or custom commissions transfers ownership of the physical piece only. Ren Lee retains full copyright and intellectual property rights to all artwork produced.

Promotional Use: Ren Lee reserves the right to display commissioned artwork, prints, work-in-progress images, and videos on social media, portfolios, and marketing material unless a prior non-disclosure agreement (NDA) has been explicitly agreed in writing.

Reproduction: You may not scan, copy, reproduce, or commercially distribute artwork produced by RenLeeArt without prior written consent.

Refund & Cancellation Policy

Thank you for purchasing artwork from RenLeeArt. Please review our return and refund guidelines below:

4. Custom Commissions

Due to the bespoke, personalized nature of custom artwork, custom commissions are non-refundable once approved and completed.

Commission deposits are non-refundable once initial drawing work has started.

5. Original Prints & Ready-Made Artwork

If you wish to return a standard print or non-custom artwork, you must notify us within 14 days of delivery at RenLeeArtStudio@gmail.com.

Returned items must be sent back in their original, unused condition and original packaging.

The customer is responsible for return postage costs unless the item arrived damaged or defective.

6. Damaged or Lost Orders

In the rare event that your artwork arrives damaged in transit, please contact us at RenLeeArtStudio@gmail.com within 48 hours of receipt with clear photo evidence of the damage to both the packaging and artwork.

Once verified, we will arrange a replacement print or offer an appropriate remedy/refund.

Privacy Policy

Effective Date: 2026

RenLeeArt ("we", "our", or "us") respects your privacy and is committed to protecting the personal data you share with us. This policy explains how we collect, use, and protect your information when you visit or make a purchase from our website.

7. Information We Collect

When you order prints or book a custom commission, we may collect personal details including:

Full name

Delivery/shipping address

Email address (RenLeeArtStudio@gmail.com)

Reference photos provided for commissions

8. How Your Information Is Used

We collect and use your personal information solely to:

Process and fulfill your order or commission request.

Communicate progress updates, proofs, or order queries.

Dispatch items using postal services (e.g., Royal Mail).

9. Data Sharing & Security

We never sell or rent your personal information to third parties.

Information is shared only with necessary service providers required to fulfill your order (e.g., postal/courier services and payment processors).

Reference photographs submitted for custom portraits are kept secure during artwork creation and deleted upon request after order completion.

10. Your Rights

Under UK GDPR and consumer regulations, you have the right to request access to the personal data we hold about you, or to request the deletion of your personal data at any time. To exercise these rights, please contact us at RenLeeArtStudio@gmail.com.